How can we help our learners best? In an ideal world we would be availble to answer queries in a style tailored to each learner around the clock, but this isn't feasible even when there is a single trainee.
I think that the best thing that we can do is provide access to the information and resources we would provide if we were available. Perhaps there are people in our organisation that we trust to answer questions on specific topics? Maybe we have a library of short courses that can be looked up as required?
For these techniques to work the Learning and Development manager needs to have faith that the information provided is fit for purpose. This can easily be achieved by writing the material personally or curating material from other sources.
Additionally the learner needs to feel that the information provided by the resources are authoritative and in line with organisational policy. Where this does not happen a learner may not treat the information as credible. To avoid this scenario developing a visible process for learning is essential.
How does your organisation help its learners?